AMSA SELVARAJ; JEEVAN SREERAMA; JEGATHEESWARI PERUMALSAMY. Natural Language Processing for Customer Service Integration in Retail and Insurance . Australian Journal of Machine Learning Research & Applications, Sydney, Australia, v. 2, n. 2, p. 180–236, 2022. Disponível em: https://ajmlra.org/index.php/publication/article/view/19. Acesso em: 14 mar. 2025.